Sunday, July 08, 2007

Sprint Terminates Clients Over Excessive Inquiries: WSJ

According to the Wall Street Journal around 1000 Sprint subscribers who call customer service too frequently are being terminated. The third largest wireless carrier has mailed letters dated June 29 to disconnect customers stating: "The number of inquiries you have made has led us to determine that we are unable to meet your current wireless needs,". The Wall Street Journal reported that terminated subscribers called on an average of 25 times a month at a rate 40 times higher than average customers, according to Roni Singleton, a spokeswoman for Sprint. Some of the calls were related to billing issues, she said. Customers have been given until the end of July to find new service.


First Verizon terminates customers for using too much unlimited bandwidth and now Sprint terminates users for calling customer service too much. What is going on here? Verizon has finally stopped calling their service unlimited, but how is Sprint going to get out of this one? We have written about Sprint Customer Service in the past, and once in awhile you get a great rep, most of the time it is frustrating (hint: outsourcing doesn't save too much on the bottom line).

Another hint - purchase from, so that you can deal with Sprint less!

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Sprint ditches customers who complain too much