Friday, April 25, 2008

Activation Issues Affecting Sprint Compass 597 USB EVDO modem

Sprint's latest USB modem for their EVDO MobileBroadBand network is the Sierra Wireless Compass 597 which went on sale just last weekend. Past product launches of Sprint EVDO devices have met with peculiar issues, and this time is no exception. Take a look at this screengrab of an 'Error 3' message in Sprint's SmartView software:

*** UPDATE ***
The activation issues have now been resolved. Compass 597 orders are no longer delayed.

This graphic explains what it takes to get a Sprint EVDO device operational on their network:
What we're seeing is that Sprint's provisioning servers are really struggling with all Compass 597 activations. The process that usually takes just a few minutes in our warehouse sometimes is taking hours... and sometimes DAYS to complete. We know it has to do with the Compass 597 specifically, because we're activating all other Sprint EVDO devices without any issues whatsoever.

Read our full article about this at

If you would rather not subject yourself to the game of "agent roulette" after receiving a Sprint device that won't activate... its best you buy your Sprint device and service from the EVDO Experts at!