I can understand the reasoning behind offering their customers OUR number for tech support. After all, we are the EVDO experts.
Today I received yet another call from a customer who was given our number from Geek Squad at Best Buy for tech support on a Cradlepoint MBR1000 router.
I am a 3Gstore tech support representative, and this is not the first time this has happened and most likely will not be the last. And Best Buy is not the only company directing their customers to our support team.
This doesn't surprise me. I might be new here at 3gstore, but I can proudly say we provide one heck of a tech support experience for our customers. I am very proud of our efforts here at 3gstore. We consistently go above and beyond to make sure our customers are helped in every way possible.
When it comes to EVDO and 3G, we have been, and will remain to be, the best. We can walk you through any issues you may be having over the phone, and we even have the ability to log in to your computer to control your screen for added support.
I pride myself on providing exceptional tech support for all the products we sell. But this is a service we can only offer to those that purchase from 3GStore.com. It can be very frustrating telling someone we cannot provide tech support for a product we did not sell them after Best Buy directed them to us for answers.
Why isn't Geek Squad at Best Buy supporting their products? Why are they constantly giving our number to their customers to call us for tech support? It is unrealistic for Best Buy to expect our tech team to support their products, but more than that, it is unfair to their customers who are not provided with any support from the company they purchased from.
While I am a consumer and count my dollars when buying a product, I have learned that saving a couple dollars on a purchase may not always be the best deal. If I can invest that extra few dollars in a product from a company that provides free support for the life of the product, I would consider that a great investment.