Tuesday, December 29, 2009

3Gstore's Best Sellers (and Staff Favorites!) for 2009

Of course the famous Booster Antenna made the list - click here to see where it ranked!

2009 has been quite a year for EVDOinfo and 3Gstore - we added several new products to our lineup (battery packs for routers, the uber-popular MiFi, the Cradlepoint MBR1200, Wilson's SignalBoost DB Pro repeater kit, and the versatile Pepwave Surf Mini, just to name a few!), started the popular Tip of the Week series, added some great new resources for customers like our "Which Antenna is Best for Me?" guide and our handy antenna jack locator, ran some very fun contests and giveaways, and celebrated a landmark with our 60,000th order. Thanks to you, our loyal customers, 3Gstore was able to make 2009 our best year ever!

Check out our list of the 2009 best sellers - as well as a few bonus "staff favorite" picks - at 3Gstore.com/2009

Cradlepoints for Clunkers: Trade Your Old Router for an MBR1200!

Our first round of "Cradlepoints for Clunkers" was so successful, we're bringing it back - and expanding it to include even MORE "clunkers"!

3Gstore Clunkers
just a few of the Clunkers 3Gstore customers exchanged for brand new Cradlepoint MBR1200's in November
If you purchased your Kyocera KR1 or KR2, Top Global MB8000/MB6800/6000, or Linksys WRT54G3G-ST or WRT54G3GV2-ST router from 3Gstore, you can trade it in for credit towards a brand new Cradlepoint MBR1200! MSRP on the MBR1200 is $299.99, with your trade-in you can purchase it for $149.99 or $199.99!

Who: Anyone who purchased a Kyocera KR1/KR2, Top Global MB8000/MB6800/MB6000, or Linksys WRT54G3G/WRT54G3GV2-ST router from 3Gstore

What: Trade in your clunker and purchase a brand new Cradlepoint MBR1200 at a discounted price

Where: 3Gstore.com/clunkers

When: All trade-in requests must be processed by January 31, 2010, and all clunkers will need to be received by 3Gstore by February 8, 2010.

Why: Because the Cradlepoint MBR1200 is an excellent router, and 3Gstore wants to help our customers upgrade to the best technology!

For full details on this promotion, visit 3Gstore.com/clunkers

Thursday, December 24, 2009

Cradlepoint CBA750 ships on 12/28/09

The Cradlepoint CBA750 is a follow-up product to Cradlepoint's first "broadband adapter", the CBA250.

The CBA750 looks to share the same case as the MBR1200 but features three usb ports, a single expresscard/34 slot, and NO WIFI (its not meant to be a "router" really.)

Like the CBA250, the primary purpose of the CBA750 is to convert mobile broadband to ethernet accessible IP, complete with "Public IP pass through".

The CBA750 can switch from a "configuration mode" which allows for management via web browser admin, or "IP Pass Through" mode where the unit bi-directionally converts from mobile broadband to ethernet, an ethernet to mobile broadband.

We have a preliminary writeup on EVDOinfo.com and are planning a full review after it ships on December 28, 2009

You can order the CBA750 at http://3gstore.com/
and discuss the CBA750 on EVDOforums.com

Tuesday, December 22, 2009

CradlePoint MBR1000/CBA250 1.6.7 Firmware Adds Support for Telus 306

Cradlepoint has recently released Firmware Version 1.6.7 that enables official device support for the Telus/Sierra Wireless USB 306 3G+/HSPA modem. For a complete list of supported devices, check out http://www.EVDOinfo.com/routers

In addition to providing support for the Telus 306, firmware 1.6.7 improves 4G device reconnection speeds and various other fixes -- additional information can be found in the official Cradlepoint release notes PDF for firmware 1.6.7

For those ordering the an MBR1000 from 3Gstore.com, starting 12/23/09, we will automatically include a CD that has the latest firmware. You can also order your MBR1000 with latest firmware already installed and tested.

Related Links

Friday, December 18, 2009

Congratulations to our iPod Touch Giveaway Winner!

3Gstore iPod Touch giveaway
To celebrate this holiday season, 3Gstore.com decided to offer a special giveaway for the month of November: everyone who purchased from our store online or over the phone between November 1st, 2009 and November 30th, 2009 was automatically entered to win a free 64GB iPod Touch. We have randomly selected the winner from all of the orders placed last month and congratulations are in order for Richard D. from British Columbia, Canada!!!!

Read the full announcement on EVDOinfo.com

Wednesday, December 16, 2009

Speedy Shipping & Communication Just Another Bonus of Shopping with 3Gstore!

Recently one of 3Gstore's staff members had a decidedly un-pleasant shipping experience with a popular online retailer. Trying to plan ahead for her holiday shopping, she placed her order a month before Christmas and selected "standard" shipping, assuming that since the item was in stock and the company is located within the continental US, it would get delivered in plenty of time for the holidays.

19 days later, the staff member had not received her order - or even a tracking number. She attempted to contact the company, but the retailer's website did not have a phone number she could call; the only contact method offered was email. After writing an email and receiving no response, she did a Google search in hopes of finding a phone number to call - but the number she found went directly to voicemail in every department she called. She left numerous voicemails and emails and received no response. After three weeks, she still had not received a response (much less her order), but did see that her credit card had been refunded by the company. While she was happy to at least get her money back, the total lack of communication or explanation (and the fact that she didn't ever get the item she wanted!) was an eye-opener.

It is important to remember that there is more to a company than the prices of their products, and a company's shipping policies can make a big difference in an online purchase. When you purchase from 3Gstore, you can count on:
  • Shipping options - when you place your order, you'll be able to select the FedEx shipping option of your choice. Our shopping cart even displays the estimated transit time for each option, so you can take that into account when you select your shipping method.
  • Timely shipping - orders placed for in-stock items by 3pm CST Mon-Fri ship the same day; orders placed after 3pm will ship the following business day.
  • Tracking info - you will automatically be emailed a FedEx tracking number as soon as your order ships so that you can track its progress
  • Communication - Getting in touch with 3Gstore is easy. We ALWAYS answer phones and livechat requests from 9am-7pm CST, Monday thru Friday, and we answer emails during and after business hours.
Of course, 3Gstore's excellent shipping system is just one of the benefits to shopping with us! We offer superior customer service that includes pre-sales support as well as free tech support from our mobile broadband experts who know this technology inside and out. While some websites may save you a little money, we feel our level of customer service and support more than makes up for the difference. We explain much more here: http://3gstore.com/why

It is not too late to get a 3Gstore item (and all the service that comes along with it) delivered in time for the holidays! Even super-procrastinators can breathe easy - orders placed by 3pm CST on December 23rd will be delivered on the 24th (as long as you select overnight shipping).

Happy holidays - and happy shipping - from 3Gstore!

Tuesday, December 15, 2009

3Gstore Celebrates Order #60000!

3gstore logo

It seems like just yesterday that we were celebrating order #50000, but we have reached another exciting landmark at 3Gstore - order number 60,000! Congratulations and a big 3Gstore thank you are in order for Richard B of Boise, Idaho, who placed 3Gstore/EVDOinfo's 60,000th order last night! As a thank you, we will be fulfilling Richard's order for the Cradlepoint MBR1000 (very fitting as that is one of our most popular items) he ordered for free!

Click here to read the full announcement on EVDOinfo.com

Related links:

Verizon provides EVDO customers WiFi access, a way around 5gb overage charges?

Verizon Wireless announced today that customers of their Mobile Broadband EVDO service will now have access to a large WiFi network, allowing them internet access that does not count against their monthly 5GB usage and does not accrue any overage charges.

More info in the official press release.

Discuss this topic on EVDOforums.com

Friday, December 11, 2009

Sprint MiFi from 3Gstore: FREE after $50 Mail-In Rebate w/ 2-Yr Contract!

sprint mifi

For a limited time, the Sprint MiFi is at its lowest price ever at 3Gstore! When you sign up for a new 2-year Sprint contract, you'll pay just $49.99, AND you'll receive a $50 mail-in rebate - meaning you the Sprint MiFi is FREE.

And don't forget about all the other benefits to buying your MiFi from 3Gstore: an exclusive tipsheet to help you get up and running, access to our acclaimed tech support, and discounts on routers and signal-boosting equipment.

Click here to order the Sprint MiFi w/ New 2-Year Contract from 3Gstore

Tuesday, December 08, 2009

Virgin Mobile Broadband2Go - Are You Getting What you Paid For?

Ever since 3Gstore began offering a Pay-As-You-Go Mobile Broadband option, we have received many questions about how the option we are promoting compares to the more well-known Virgin Mobile Broadband2Go service sold at locations like Best Buy. Both allow users to use mobile broadband on Sprint's nationwide 3G network on a pay-as-you go basis, with no contracts or deposits, but that doesn't mean they are equal. In addition to the fact that the option offered by 3Gstore is more affordable and requires far less personal information to use (Virgin Mobile requires you to give your full name along with address, birthday, and telephone number just to activate the service - seems like excessive amounts of information for a Pre-Paid service...), we found that in our tests Virgin Mobile was miscalculating data usage - meaning you may not be getting to USE all of the data you are paying for!

After activating a new Virgin Mobile Novatel Wireless Ovation MC760 with a 100MB pre-paid service "card", 3Gstore's technical support manager decided to do a quick test to see how Virgin calculated data usage. To make sure the test was "pure", our tester first made certain that automatic updates on his computer were turned OFF and that a firewall blocking all outbound requests except for google.com was enabled, so that the ONLY data used in his test would be from accessing google.com. He connected the modem and pulled up Google.com (62.8kb on this day), then immediately disconnected the modem and removed it from the computer's USB port, and then checked his account balance (using a different internet connection). Now, everyone knows that without the modem plugged in and connected, there is no possible way that any additional data can be transferred on the account in question, so one would assume that his account balance should still show him having 100MB (or maybe 99MB - 62.8kb is far less than one full MB, but rounding down to the next MB would not have been a big surprise). Shockingly, when our tester checked the Virgin Mobile Website, the account showed he had just 82.11 MB remaining in the account!

How is it humanly possible to use almost 18 MB of data by simply pulling up Google.com??? It's not, of course, which means that Virgin's calculations were way, way off. It appears that upon the initial connection, Virgin Mobile removed close to 18MB of data from a freshly activated account. Virgin charges $10 for 100 MB of usage, which translates to roughly 10 cents per MB. If you have almost 18MB removed from your account in the first seconds of usage, that would mean Virgin Mobile just robbed of $1.80.

To challenge this obvious inaccuracy, we placed a call to Customer Care for Virgin Mobile. They argued that there was nothing that they could do as far as refunding our tester, insisting that the websites he visited must have resulted in the 18MB of usage. They also proposed that perhaps our tester's computer may have had automatic updates turned on and that is how his data was used up in a blink of an eye... but, as mentioned above, our tester had taken precautions to ensure that there was absolutely no data being transferred while he was connected with his Virgin modem other than the google.com website being pulled up. The call ended with no resolution or restitution offered - meaning our tester effectively paid $1.80 for a 2-second visit to google.com and a lengthy call with Customer Care.

In our opinion, a carrier mis-calculating the amount of data you've used is a deal-breaker. If you paid for a 900-minutes per month voice plan and were only allowed to use 800 of them, that would be unacceptable - and so is seeing nearly 18% of the data you paid for disappear for no reason. One of the many reasons 3Gstore has chosen to sell and support the particular Pay-As-You-Go service that we offer is because the data is calculated accurately and fairly. To read more about our Pay-As-You-Go option, visit 3Gstore.com/prepaid.

Read more about Pay-As-You-Go Mobile Broadband from 3Gstore

Wednesday, December 02, 2009

Purchase an MBR1000 from 3Gstore in December AND receive a FREE CTR350!*

Free CTR350 w/ MBR1000 promo

If you missed out on 3Gstore's Black Friday deals, we've got great news for you: Cradlepoint has extended their incredible MBR1000 promotion through the month of December! Customers who purchase the MBR1000 from 3Gstore between 12/02/09 and 12/31/09 can receive a FREE Cradlepoint CTR350 travel router from Cradlepoint! If that wasn't a great enough deal, 3Gstore also has the MBR1000 at one of our lowest prices ever - just $189.99 (MSRP is $249.99). And don't forget about the amazing technical support and exclusive support CD you'll also receive (for free!) when you purchase from 3Gstore!

How it works: Place your order for the MBR1000 online at 3Gstore.com or over the phone (866-3GSTORE) by 11:59pm CST on 12/31/2009. Once you receive your MBR1000, simply mail in the included rebate form and Cradlepoint will send you a FREE CTR350 - it's as simple as that! *Free CTR350 is provided by Cradlepoint (customer must send in rebate form by 1/15/10 after receiving MBR1000). click here for more details