Wednesday, December 16, 2009

Speedy Shipping & Communication Just Another Bonus of Shopping with 3Gstore!

Recently one of 3Gstore's staff members had a decidedly un-pleasant shipping experience with a popular online retailer. Trying to plan ahead for her holiday shopping, she placed her order a month before Christmas and selected "standard" shipping, assuming that since the item was in stock and the company is located within the continental US, it would get delivered in plenty of time for the holidays.

19 days later, the staff member had not received her order - or even a tracking number. She attempted to contact the company, but the retailer's website did not have a phone number she could call; the only contact method offered was email. After writing an email and receiving no response, she did a Google search in hopes of finding a phone number to call - but the number she found went directly to voicemail in every department she called. She left numerous voicemails and emails and received no response. After three weeks, she still had not received a response (much less her order), but did see that her credit card had been refunded by the company. While she was happy to at least get her money back, the total lack of communication or explanation (and the fact that she didn't ever get the item she wanted!) was an eye-opener.

It is important to remember that there is more to a company than the prices of their products, and a company's shipping policies can make a big difference in an online purchase. When you purchase from 3Gstore, you can count on:
  • Shipping options - when you place your order, you'll be able to select the FedEx shipping option of your choice. Our shopping cart even displays the estimated transit time for each option, so you can take that into account when you select your shipping method.
  • Timely shipping - orders placed for in-stock items by 3pm CST Mon-Fri ship the same day; orders placed after 3pm will ship the following business day.
  • Tracking info - you will automatically be emailed a FedEx tracking number as soon as your order ships so that you can track its progress
  • Communication - Getting in touch with 3Gstore is easy. We ALWAYS answer phones and livechat requests from 9am-7pm CST, Monday thru Friday, and we answer emails during and after business hours.
Of course, 3Gstore's excellent shipping system is just one of the benefits to shopping with us! We offer superior customer service that includes pre-sales support as well as free tech support from our mobile broadband experts who know this technology inside and out. While some websites may save you a little money, we feel our level of customer service and support more than makes up for the difference. We explain much more here:

It is not too late to get a 3Gstore item (and all the service that comes along with it) delivered in time for the holidays! Even super-procrastinators can breathe easy - orders placed by 3pm CST on December 23rd will be delivered on the 24th (as long as you select overnight shipping).

Happy holidays - and happy shipping - from 3Gstore!