Thursday, April 21, 2011

3Gstore's Newest Team Member

3Gstore’s newest team member is Ian, who will be helping out with both sales and support. Now that he’s been here for over a month, we asked Ian to share his thoughts on how 3Gstore differs from other places he’s worked, as well as his general thoughts on working with the 3Gstore team:

30 days in at 3gstore... Well, to begin with I have to mention that this is far and away the most team-oriented workplace I have ever experienced. From my bosses to my coworkers, a work environment this helpful is something completely new to me. Before I get ahead of myself, I guess I should start out with a little bit about my background. I couldn't have come from a more different profession. I have been a personal trainer for almost a decade and I enjoy it immensely. I absolutely feed off of the immediate gratification of watching clients, from all walks of life, achieve goals they didn’t think were possible. However, I have to admit I wasn’t completely satisfied, and there was always a lingering feeling that there was always something else out there for me. You see, like most people of my generation, technology has been a part of my life as far back as I can remember. Coming from a family of engineers and programmers, I feel that I’ve had a somewhat of a unique insight into the word of cellular technology. I spent as much time playing catch with my dad as I did building and taking apart computers and TVs (even a few VCRs, for anyone that remembers them!), wiring switches and receivers, and, of course, HOURS at Radio Shack. I was always encouraged to ask as many questions as I needed until I fully grasped the concept I was learning. As a boy, whenever possible, I’d tag along to my dad’s lab in Motorola's Cellular Division, observing, learning, bugging the other programmers, but most importantly (and unbeknownst to me at the time), getting a front row seat of cell phone and Internet technology from its infancy. What started out as just a way to spend time with my dad very quickly became an integral part of my upbringing. Simply put, I was hooked...and, given my fortunate position, I got to tinker with every gadget Dad brought home until it was absolutely necessary that it be returned.

Fast forward about 15 years, and here I am at 3Gstore, doing professionally what, for years, has been a hobby (ok, an obsession). Obviously, so much has changed, but seeing it all develop right in front of me from such a young age has made it instinctual to attempt to understand every new development in a world where Internet connectivity is expected from most people, at all times. Through the years, I still don’t hesitate to ask questions, albeit many times more complicated then they used to be, but, more often than not, I am the one answering them instead of asking. Now that I have the 3Gstore family as a resource, my family, thankfully, gets a break.

When this opportunity at 3Gstore was presented by a friend, I was already well aware of the company. After doing some research what really blew me away was their reputation and the level of satisfaction the customers had. I looked at it as a great opportunity to turn my somewhat obsessive hobby into a career. Well, a month in and I can say that accepting offer to join the company puts a smile on my face at the end of every day. I’m learning something new everyday - check that, more like every hour. And, most importantly, I have not once been told to sell/advise a single customer anything that would not benefit them in the interest of our bottom line. In fact, outside of just typing those words, “bottom line” hasn’t been mentioned once, by anyone here. This is a rarity - in fact ,anyone in sales will have a hard time believing that last sentence. About the sternest warning that’s been given to me has been,”if you know there is no way for us to help the customer, for whatever reason, do NOT sell them anything at all.” Again twilight zone talk for those in a typical sales environment. My focus now is simple: helping people become/stay connected and helping make sure the products we sell are thoroughly tested and do everything they claim to do. In an age where it is practically a right to have Internet access, being able to make that a reality for people is truly a meaningful endeavor. That itch I used to have to be in this business has been replaced with the reality that I am now responsible for making sure everyone I talk to has the ability to get online. And I’m grateful for it. I’m so thankful to have become part of a team that has a SUPERIOR knowledge of the field, and eager to impart that knowledge on me. Its actually a pleasure going to work everyday, knowing that, regardless of what new issue I might face with someone, I have the support of such a helpful group...I look forward being as helpful to my coworkers as they have been to me.