3Gstore offers legendary support, both before and after the sale to ensure you get what you need, and can use what you bought. Our live support is available Monday-Friday, 9 am - 5 pm Central time by calling 866-3GSTORE, or by email at firstname.lastname@example.org. You will also find a lot of help in our Resources section. Once you have purchased a product you can access even more help 24/7 through the support portal!
Sometimes a product just isn’t right and you need to return it. While our support team will do all it can to help you troubleshoot, they can also issue an RMA. The following tips will help ensure a smooth process:
- Return the item(s) in their original packaging with all parts included.
- Secure the item in a shipping box to prevent damage. Avoid using regular envelopes, Tyvek-style envelops or flimsy boxes.
- Remove or completely cover any old shipping labels.
- Write the RMA # clearly on the outside of the box.
Want to make the most of your return? Ask for a store credit. It’s the fast and easy way to make your refund available so you can apply it to a better solution for your situation!