Sprint confirmed that it plans to axe about 800 jobs from its customer service organization.
The move, said Sprint, Customer complaints have decreased, and satisfaction levels
are higher, requiring fewer positions.
The firings are “organizational adjustments being made to
meet the changing needs of our business,” Jennifer Schuler, a
spokeswoman for Overland Park, Kansas-based Sprint, said in an
e-mail. Sprint started notifying most of the affected employees
last week. About a third of the workers -- 284 employees -- are
based in the Texas cities of Fort Worth, Irving and Temple,
according to a letter to the state’s workforce commission.